Information Privacy
Banking confidentiality
CHAM Bank is committed to keeping customer information, accounts and transactions confidential, in line with banking-secrecy provisions, the instructions of the Central Bank of Syria, and the principles of Islamic Sharia. No data is disclosed to any third party without the customer's written consent, or unless required by a court order or an official request from a legally authorised authority.
This policy covers every piece of information that reaches us through our branches, this website, the mobile app, internet banking and the call centre.
The information we ask for, and why
Identification data
Name, ID and contact details — required to open an account and to meet Know-Your-Customer obligations.
Account and transaction data
Your balances and banking activity — used to carry out the operations you request and to issue your statements.
Technical usage data
Device type and sign-in logs — used to protect your account and detect unauthorised access attempts.
How we protect your information
Encrypted connections
Your data travels over encrypted channels on the website and in the app.
Least privilege
Only the staff member who needs your data to do their job can reach it.
Strong authentication
Passwords and one-time verification codes for sensitive operations.
Continuous monitoring
Control systems watch for unusual activity around the clock.
What we ask of you
Never share your sign-in details
CHAM Bank will never ask for your password, PIN or verification code in a phone call, text message or e-mail. Any such request is an attempted fraud — report it to the call centre immediately.
Check the address before entering your details
Reach our electronic services only through the bank's official website or official app, and never through a link in an untrusted message.
Keep your contact details current
Your phone number and e-mail are how we alert you to activity on your account. Tell your branch whenever either changes.
Report anything suspicious at once
If your card is lost, or a transaction looks unauthorised, call the call centre straight away to block the card.