Quality & Information Security Policy
Our commitment
We undertake to meet the needs and requirements of our customers, our staff and our service providers, and to preserve the confidentiality and security of their personal information, in line with the legal and legislative requirements of the Syrian Arab Republic and with the requirements of the ISO 9001:2015 quality management system, applying internal information-security practices in accordance with the legislative decisions in force from the Central Bank of Syria, and in a manner that does not conflict with the rules and principles of Islamic Sharia — all guided by the Cham Bank motto: trust, security, commitment.
How we apply this policy
Compliant, protected products
Developing and offering advanced banking services and products that meet customer needs in accordance with Islamic Sharia, subject to information-security testing that guarantees a high level of privacy for our customers.
Trust and sustainable growth
Earning the trust of customers and shareholders through the bank performance in the banking market and its business results, and delivering sustainable profit growth by protecting the bank assets, updating its policies and procedures and tracking developments in operations and information protection.
Investing in our people
Building a sense of belonging among staff and an environment that supports working as one team, and equipping them with the training needed to uphold the highest standards of customer information confidentiality.
Regulatory compliance
Complying with all local laws, legislation and decisions governing the banking market in general and Islamic banking in particular, whether issued by the monetary authorities or by supervisory bodies, in addition to international banking-sector standards.
Continuous improvement
Applying the quality management system and internal information-security practices, and monitoring improvement continuously in order to measure effectiveness and raise efficiency, achieving the highest levels of alignment and integration.